Terms and Conditions

Man and Van Beckenham Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Beckenham provides removal and related services to private and business customers. By placing a booking, you agree that these Terms and Conditions form a legally binding agreement between you and Man and Van Beckenham.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Man and Van Beckenham, the provider of removal and associated services.

1.2 "Customer" means the person, firm or organisation booking the services of the Company.

1.3 "Services" means any man and van, removal, delivery, packing, loading, unloading, transportation, waste removal, storage assistance or related services provided by the Company.

1.4 "Goods" means any items, property or possessions that are the subject of the Services.

1.5 "Service Address" means the collection, delivery and any additional premises at which the Services are to be carried out.

1.6 "Agreement" means the contract between the Company and the Customer incorporating these Terms and Conditions and any written quote or confirmation issued by the Company.

2. Booking Process

2.1 Bookings may be requested by the Customer through the Company’s chosen communication channels. A booking is not confirmed until the Company has accepted it and provided a written or verbal confirmation together with any applicable reference or job number.

2.2 The Customer must provide accurate and complete information at the time of booking, including but not limited to:

(a) Full collection and delivery addresses;
(b) Details of parking, access restrictions, stairs, lifts, or other relevant access information;
(c) An honest and accurate description of the volume and nature of the Goods;
(d) Any special handling requirements or items of high value, fragility or unusual size or weight.

2.3 The Company reserves the right to amend the quoted price or to cancel the booking if the information provided by the Customer is incomplete or materially inaccurate.

2.4 Any quote provided by the Company is an estimate based on the information supplied at the time. The final price may vary if:

(a) The actual volume or nature of Goods differs from the original description;
(b) There are delays outside the Company’s control that extend the duration of the job;
(c) Additional services are requested or reasonably required on the day of the move.

2.5 The Customer is responsible for ensuring that a suitable, legally compliant parking space is available at the Service Address. Any parking penalties, fines or fees arising from inadequate arrangements or local restrictions may be added to the Customer’s final bill.

3. Services Provided

3.1 The Company provides man and van and removal services, including loading, transporting and unloading household or commercial Goods, subject to these Terms and Conditions.

3.2 Unless expressly agreed in writing, the Company does not:

(a) Disconnect or reconnect appliances, fixtures or fittings;
(b) Dismantle or reassemble furniture or equipment;
(c) Pack items into boxes or containers;
(d) Move items that are prohibited or unsafe, including hazardous materials, illegal goods, or items not adequately prepared for transport.

3.3 The Company reserves the right to refuse to move any item which, in its reasonable opinion, may pose a risk to the safety of personnel, vehicles, property or the public, or which may breach any law or regulation.

3.4 Time estimates and arrival windows are provided in good faith but are not guaranteed. The Company will make reasonable efforts to attend within the agreed timeframe but shall not be liable for delays caused by traffic, weather, accidents, road closures, vehicle breakdowns or other events beyond its reasonable control.

4. Customer Obligations

4.1 The Customer warrants that they are the owner of the Goods or are authorised by the owner to enter into this Agreement.

4.2 The Customer must:

(a) Ensure that all Goods are properly packed, secured and ready for transport, unless packing services have been specifically agreed;
(b) Remove and safely store cash, jewellery, important documents and other high-value or irreplaceable items;
(c) Provide clear access to the Service Address, including ensuring that hallways, staircases, lifts and doorways are free from obstruction;
(d) Be present, or have an authorised representative present, at collection and delivery to direct the Company and sign any job sheets or documentation required.

4.3 The Customer is responsible for any loss, damage, cost or delay arising from a breach of these obligations.

5. Payments and Charges

5.1 Charges may be calculated on an hourly rate, a fixed price, or a combination thereof, as specified in the booking confirmation or quote.

5.2 The Company may require a deposit to secure the booking. The deposit amount and due date will be notified at the time of booking.

5.3 Unless otherwise agreed in writing, payment of all outstanding balances is due immediately on completion of the Services. The Company reserves the right to withhold unloading or delivery of Goods until payment is received in full.

5.4 The Customer agrees that any additional charges incurred during the job, including waiting time, additional mileage, tolls, congestion or clean-up costs, may be added to the final invoice.

5.5 If payment is not made when due, the Company reserves the right to:

(a) Charge interest on overdue amounts at the statutory rate permitted under UK law; and/or
(b) Recover any reasonable costs incurred in collecting overdue sums, including administrative and legal costs.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying the Company as soon as reasonably practicable.

6.2 If the Customer cancels with at least 48 hours’ notice before the agreed start time, any deposit paid may be refunded at the Company’s discretion, subject to any reasonable administrative costs.

6.3 If the Customer cancels within 48 hours of the agreed start time, the Company may retain part or all of any deposit or charge a reasonable cancellation fee to cover lost bookings and administrative expenses.

6.4 If the Customer fails to be present at the agreed time and location, or if the Company is unable to carry out the Services due to the Customer’s failure to provide access, the Company may treat the booking as cancelled by the Customer and apply a cancellation fee, including any travel or waiting time incurred.

6.5 The Company may cancel or reschedule the Services if:

(a) There are safety concerns at the Service Address;
(b) The Customer is in breach of these Terms and Conditions;
(c) Events beyond the Company’s reasonable control make it impossible or unsafe to proceed.

In such circumstances the Company will use reasonable efforts to offer an alternative date or time but shall not be liable for any consequential losses.

7. Liability and Limitations

7.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the exclusions and limitations set out in this Agreement.

7.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to pack Goods properly;
(b) Normal wear and tear, minor marks or scratches arising from handling or transportation;
(c) Damage to items made of fragile or easily damaged materials, including but not limited to glass, particle board, chipboard, or items that are inherently defective or poorly assembled;
(d) Damage to property, including walls, floors, ceilings and fixtures, where such damage arises from the movement of large or heavy items in confined or awkward spaces and the risk has been explained to the Customer;

7.3 The Company shall not be liable for any loss of profits, loss of business, loss of data, loss of use, or any indirect or consequential loss whatsoever.

7.4 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded under UK law.

7.5 Where the Company is found liable for loss of or damage to Goods, such liability shall be limited to the reasonable cost of repair or replacement, subject always to an overall financial cap that is proportionate to the charges paid for the Services. The Company may require evidence of value and proof of damage before considering any claim.

7.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. Failure to notify within this period may prejudice the investigation and handling of the claim.

8. Excluded Items

8.1 The Company does not accept liability for the carriage of, or damage to, the following items and may refuse to move them:

(a) Money, jewellery, watches, precious metals, stones or similar valuables;
(b) Important documents such as passports, legal papers or certificates;
(c) Perishable goods or items requiring controlled temperatures;
(d) Hazardous, explosive, flammable or corrosive materials;
(e) Illegal or stolen goods.

8.2 If the Customer presents any such items for removal without the Company’s knowledge, the Company shall have no liability for any loss or damage arising and the Customer shall indemnify the Company against any resulting claims, fines or expenses.

9. Waste and Environmental Regulations

9.1 The Company may provide waste removal or disposal services in connection with its removal operations. All such services shall comply with relevant UK waste management and environmental regulations.

9.2 The Customer confirms that any waste handed to the Company for removal is non-hazardous household or commercial waste that the Company is lawfully permitted to carry.

9.3 The Company will transport waste only to authorised facilities or transfer stations. Fly-tipping or unlawful disposal is strictly prohibited and the Company takes all reasonable steps to prevent such conduct.

9.4 The Customer must not request the Company to dispose of waste in any unlawful manner. If the Customer’s instructions would result in a breach of law or regulation, the Company will refuse to comply and may cancel the relevant part of the Services.

9.5 Any waste disposal charges, including fees levied at recycling centres or waste facilities, may be added to the Customer’s invoice and must be paid in accordance with clause 5.

10. Insurance

10.1 The Company maintains insurance appropriate to its business activities in accordance with applicable UK requirements.

10.2 This insurance is subject to policy terms, conditions and exclusions, and does not replace the Customer’s own responsibility to insure their Goods. The Customer is strongly advised to maintain adequate home, contents or business insurance covering Goods in transit and during removal.

11. Complaints

11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible so that it can be addressed promptly.

11.2 The Company will endeavour to investigate and respond to complaints in a fair and timely manner and, where appropriate, may offer a remedy or goodwill gesture at its discretion.

12. Data Protection and Privacy

12.1 The Company may collect and process personal information about the Customer in order to manage bookings, provide the Services, handle payments, and administer its business.

12.2 Personal information will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such information secure and will not sell personal data to third parties.

12.3 The Customer’s details may be shared with employees, contractors, insurers, or professional advisers where necessary for the performance of the Services or for legitimate business purposes.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

14.3 The Customer may not assign or transfer any of their rights or obligations under this Agreement without the prior written consent of the Company.

14.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Agreement.

14.5 Nothing in this Agreement is intended to confer any rights on any third party, whether under the Contracts Rights of Third Parties Act 1999 or otherwise.

By confirming a booking with Man and Van Beckenham, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.



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Contact us

Company name: Man and Van Beckenham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 103 Elmers End Rd
Postal code: BR3 4SY
City: London
Country: United Kingdom

Latitude: 51.4052350 Longitude: -0.0563350
E-mail:
[email protected]

Web:
Description: You will never find any man with van moving service provider in Beckenham, BR3 which is more reliable than our company. Reach us today!
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