Terms and Conditions for Man And Van Beckenham
These terms and conditions set out the basis on which Man And Van Beckenham provides moving, transport, collection, delivery, and related labour services for domestic and commercial customers. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. Where the wording refers to “we”, “us”, or “our”, it means the service provider; where it refers to “you” or “the customer”, it means the person requesting the service or the authorised person acting on their behalf.
These terms apply to standard man and van services, including item transportation, loading and unloading, local and long-distance moves, single-item collections, and similar assignments arranged in advance. They are intended to be fair, clear, and consistent with UK consumer and transport practices. Nothing in these terms affects your statutory rights under applicable law.
By booking a man and van service in Beckenham, you confirm that you are legally able to enter into an agreement and that all information you provide is accurate and complete. If you are arranging the service on behalf of another person, you confirm that you have authority to do so and that the person receiving the service is aware of these terms.
A booking is considered a request for our services and does not become confirmed until we accept it. When you submit a booking enquiry, you may be asked for details such as the collection and delivery addresses, access restrictions, number and type of items, preferred date and time, and any additional labour requirements. We use this information to assess the job, confirm availability, and provide a quote or estimate.
Once a price is agreed, we will confirm the booking in writing by message, email, or another recorded method. The booking details will normally include the service date, the agreed scope of work, any relevant assumptions, and any charges for waiting time, parking, stairs, heavy items, or additional stops. It is your responsibility to check that the confirmed details are correct. If any details are inaccurate, you must notify us promptly so that the booking can be amended if possible.
We reserve the right to decline or cancel a booking where the information supplied is incomplete, misleading, unsafe, or materially different from the actual requirements. If on arrival the job is significantly different from the description given at the time of booking, we may revise the price, adjust the service, or refuse to proceed if the task cannot reasonably be carried out within the agreed terms.
All prices will be stated in pounds sterling unless otherwise agreed. Quotations may be provided as fixed prices, hourly rates, or estimated charges depending on the nature of the work. A fixed price is based on the information supplied at the time of booking and assumes that the job matches that description. If the scope changes, the price may be adjusted to reflect extra labour, time, mileage, parking, waiting, access difficulty, or handling requirements.
Payment is due in accordance with the invoice or booking confirmation. Unless we agree otherwise in writing, payment must be made on completion of the service or within the timeframe specified on the invoice. We may request a deposit, part payment, or full prepayment for certain bookings, particularly for larger jobs, weekend services, longer-distance moves, or work requiring special scheduling. Deposits may be non-refundable in some circumstances, especially where we have reserved a time slot and declined other work.
Accepted payment methods may include bank transfer, card payment, cash, or another agreed method. Any charges imposed by your bank, card provider, or payment platform remain your responsibility. If payment is not made when due, we may charge reasonable late payment costs and suspend future services until the account is settled. Title to any goods transported does not transfer to us, and we do not accept responsibility for disputes between the customer and third parties regarding payment ownership.
Cancellations must be made as soon as possible. If you cancel more than 48 hours before the scheduled service time, no cancellation fee will usually apply unless special arrangements have been made or third-party costs have already been incurred. If you cancel less than 48 hours before the appointment, we may charge a cancellation fee to cover lost time and administration. If the vehicle has already been dispatched or the team has already arrived, the full or partial charge may still apply.
If we need to cancel or reschedule due to operational reasons, vehicle issues, staffing problems, severe weather, or events outside our reasonable control, we will make reasonable efforts to notify you promptly and offer an alternative time. We are not responsible for losses arising from a cancellation or delay caused by force majeure, road closures, accidents, traffic disruption, adverse weather, strikes, civil disturbance, or other events beyond our control, provided we act reasonably in the circumstances.
If you are not present at the agreed time, fail to provide access, or do not make the goods ready for collection within a reasonable period, we may treat the booking as a late cancellation or a failed job and charge accordingly. Any waiting time caused by delays in access, packing, lifting preparation, or loading instructions may be charged at the applicable rate. We recommend that customers ensure parking, access, and item preparation are arranged before the service begins.
Man And Van Beckenham will take reasonable care when handling your belongings, but our liability is limited to the extent permitted by law. We are not liable for losses caused by pre-existing damage, inadequate packaging, hidden defects, inherent fragility, or items that are unsuitable for transport unless we have expressly agreed in writing to handle them under specific conditions. Customers are responsible for protecting delicate, fragile, high-value, and sentimental items unless we have agreed otherwise.
Where our negligence causes direct loss or damage, our liability will be limited to the lower of the repair cost, replacement value, or the value of the item as declared and evidenced by the customer, subject to any applicable insurance terms. We do not accept liability for indirect, consequential, or economic losses such as lost profits, missed appointments, business interruption, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.
You must notify us of any damage or shortage as soon as reasonably possible and, in any event, within 24 hours of completion of the service unless the circumstances make this impossible. Any claim should be supported by clear evidence, including photographs, descriptions, and proof of value where available. Failure to allow us a reasonable opportunity to inspect or investigate the issue may affect our ability to assess the claim. We may choose to repair, replace, or compensate for the item at our discretion, subject to the legal rights of the customer.
Customers must ensure that any items handed to us for transport comply with the law and are safe to move. We do not transport prohibited, illegal, hazardous, explosive, corrosive, flammable, or otherwise dangerous goods unless we have expressly agreed and the transport is lawful and properly arranged. You must tell us in advance if any items contain batteries, chemicals, pressurised containers, gas cylinders, oils, paints, or other materials that may require special handling. If unsafe or unlawful goods are presented, we may refuse carriage without liability.
Where waste, unwanted items, or disposal services are included, the customer remains responsible for ensuring that waste is correctly described and legally presented for collection. All waste must be handled in accordance with UK waste regulations, including the duty of care and any applicable rules on transfer, storage, and disposal. You must not place in our vehicle any waste that requires a special licence, notification, or segregation unless this has been agreed in advance and can be lawfully transported by us.
For waste collection or disposal work, you may be asked to confirm the nature of the materials and, where appropriate, provide evidence that any necessary permissions or waste arrangements are in place. We may issue a waste transfer note or similar record where required by law or best practice. We reserve the right to refuse any load that contains hazardous waste, contaminated materials, unauthorised commercial waste, or items that we reasonably believe cannot be handled lawfully or safely.
If the service involves loading, unloading, or carrying goods into or out of premises, you must ensure the route is reasonably clear and safe. Floors, stairs, lifts, doors, driveways, and access points should be suitable for the work. We are not responsible for damage caused by poor access, low ceilings, narrow staircases, unstable flooring, inadequate lighting, or concealed obstacles unless such damage results from our negligence and could reasonably have been avoided. If specialist equipment is needed, this must be discussed before the booking is confirmed.
It is your responsibility to secure pets, children, and vulnerable items during the service. You should also ensure that any furniture, appliances, or boxes are packed properly and ready for movement, unless packing has been specifically included. We may refuse to move items that appear unstable, unsafe, overfilled, or too heavy to carry without proper assistance. If disassembly or reassembly is required, this must be agreed in advance and may incur additional charges.
Any estimated arrival time is approximate unless a specific time slot has been guaranteed in writing. Delays can occur due to traffic, previous jobs running over, weather, or access problems. We will make reasonable efforts to keep you informed, but we cannot guarantee exact timing in all cases. If timing is critical, you must tell us when booking so we can confirm whether the request can be accommodated. Otherwise, time estimates should be treated as operational targets rather than strict contractual commitments.
These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a different version is expressly agreed in writing. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy.
Nothing in these terms creates a partnership, employment relationship, or agency relationship between us and the customer. Any headings are for convenience only and do not affect interpretation. These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties in relation to the relevant service. You should retain a copy for your records.
This agreement and any dispute or claim arising from or in connection with it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By confirming a booking with Man And Van Beckenham, you acknowledge that you have read, understood, and agreed to these service terms.